Mac OS X

Estos cursos están dirigidos a personas con interés en especializarse en el soporte técnico que se le brinda a grupos de usuarios de equipo Apple y a quienes estarán a cargo de Servidores basados en Mac OS X Server. Los cursos se programan una vez que hay un grupo mínimo interesado en él. Contáctenos para solicitarlo.

Mac OSX Support Essentials 10.7 Lion 101

Una vez tomado el curso, si decide tomar el examen de certificación y se aprueba, alcanzaría el nivel oficial de Apple de:
APPLE CERTIFIED SUPPORT PROFESSIONAL

Costo Curso: 750 usd +iva
Costo examen: 150 usd +iva
Duración : 24 hrs
Horario: 8:00 am a 5:00 pm

OS X Lion Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Lion. This course is designed to give you a tour of the breadth of functionality of OS X Lion and the best methods for effectively supporting users of OS X Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who Should Attend

• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
• Technical support personnel in businesses that use Macs
• Technical coordinators or power users who manage networks of computers running OS X — such as teachers and technology specialists who manage networks or computer labs

What You Will Learn

• The troubleshooting process and how to become more efficient with available tools and resources
• OS X 10. Lion features in depth, including how to find additional information
• How to prepare for Apple Certified Support Professional certification

Prerequisites

• Knowledge of OS X and basic computer navigation

Training and Certification

Course Outline

Day 1

Chapter 1: Installation

Prepare and partition the drive, install OS X Lion, use the installer log files to verify a successful installation, configure OS X Lion with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem.

Chapter 2: User Accounts

Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault.

Chapter 3: File Systems

File systems supported by OS X Lion, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management.

Day 2

Chapter 4: Data Management

The root volume, file system layout, preferences, frameworks, file types unique to OS X Lion (i.e., resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.

Chapter 5: Applications and Processes

Applications supported in OS X Lion, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp.

Chapter 6: Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements.

Day 3

Chapter 7: Network Services

Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. Lion 101 OS X Support Essentials 10.7 © Apple Inc. All rights reserved. Enabling network services on a OS X Lion client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues.

Chapter 8: Peripherals and Printing

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues.

Chapter 9: System Startup

Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items.

Certification Exam

Students can take the OS X Support Essentials 10.7 Exam to earn Apple Certified Support Professional (ACSP) 10.7 certification.

Mac OSX Server Essentials 10.7 Lion 201

Curso Mac OSX Server Essentials, una  vez tomado  el curso, si decide tomar el examen de certificación y se aprueba, alcanzaría el nivel oficial de Apple de :
APPLE CERTIFIED TECHNICAL COORDINATOR

Costo Curso: 1,000 usd +iva
Costo examen: 150 usd +iva
Duración : 32 hrs
Horario: 8:00 am a 5:00 pm

OS X Server Essentials is a three-day, hands-on course designed to give technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses OS X Server. Students learn how to install and configure OS X Server to provide network-based services, such as file sharing, web and wikis. Tools for efficiently managing and deploying OS X are also covered. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who Should Attend

• This course is designed for help desk specialists, technical coordinators, and entry-level system administrators who implement and maintain networks using OS X Server.

What You Will Learn

• The features of OS X Server v10.7
• How to configure essential services on OS X Server
• How to use OS X Server tools to monitor and troubleshoot services
• Effective use of OS X Server to manage a small network of Macintosh computers and users
• How to manage access to files and services
• How to prepare for Apple Certified Technical Coordinator certification

Prerequisites

• Understanding of OS X
• Experience with OS X in a network environment
• Basic OS X troubleshooting experience or Lion 101

Training and Certification

Course Outline

Day 1

Chapter 1: Installing and Configuring OS X Server

Installation, initial configuration, server administration tools, and troubleshooting installation issues.

Chapter 2: Authenticating and Authorizing Accounts

Creating and administering accounts, controlling access (ACLs), and troubleshooting.

Chapter 3: Using Open Directory

Configuring Open Directory, single sign-on, backing up directory data, troubleshooting Open Directory, and an introduction to Kerberos.

Day 2

Chapter 4: Using File Services

Configuring and troubleshooting Apple File Service, share points for Windows users, NFS, network mounts, and FTP; case sensitivity issues.

Chapter 5: Managing Web Services

Hosting multiple web sites on a single server, providing WebDAV access to files.

Chapter 6: Using Collaborative Services

Setting up and configuring wikis and blogs, providing iChat and iCal services to assist people working together, and configuring Address Book service to share contact information amongst multiple computers.

Day 3

Chapter 7: Implementing Deployment Solutions

Configuring and troubleshooting NetBoot/Network Install to deploy Mac OS X.

Chapter 8: Managing Accounts

Managed accounts, preference management, managed network browsing, mobile accounts, troubleshooting account management.

Certification Exam

Students can take the OS X Server Essentials 10.7 exam - one of two exams required for Apple Certified Technical Coordinator (ACTC) 10.7 certification.